If you’re new to Medicaid, either for yourself or a loved one, it can be confusing to know what steps to take when you’re trying to find help for personal care services. Here’s a little information that you can use as a guide if you’re interested in getting yourself or your family member set up with Medicaid and Personal Care Services through Medicaid.

Step 1: Applying for Medicaid

To apply for current Medicaid coverage or for Medicaid Expansion Coverage (that went into effect on January 1, 2014) please go to: www.yes.nm.state.us.

To download or print a paper version of the Streamlines HSD or Medicaid only application, go to www.hsd.state.nm.us/isd/apply.html.

To apply by phone to have an application mailed, call 1-855-637-6574

Step 2: Choosing a Managed Care Organization (MCO)

Below are the Centennial Care MCOs:

Blue Cross Blue Shield:

Member Services

(866) 689-1523

(For members with hearing or speech loss: TTY/TDD: 711)

Molina HealthCare:

Member Services: (877) 373-8986

Presbyterian Health Plan:

Member services:

(505) 923-5200 or (888) 977-2333

For members with hearing or speech loss:

(888) 872-7568 TTY

Navajo Hotline:

In Albuquerque: (505) 923-5157

Outside Albuquerque: (888) 806-8793

United Health Care Community Plan:

Member Services: (877) 236-0826

For member with hearing or speech loss: TTY:711

Step 3: Call your Managed Care Organization (MCO)

Step 4: Ask for Care Coordination

Step 5: Ask to be assessed for Personal Care Services

If you have more questions, please call us at Mountain Home Health – 1-575-758-4786.